Frequently asked questions
Find answers to the most common questions about CEECOACH products and usage.
CEECOACH PLUS VS CEECOACH 2
| Feature | CEECOACH 2 | CEECOACH PLUS |
|---|---|---|
| Participants | 2–6 users | 2–16 users |
| Range | Up to 500 meters | Up to 700 meters |
| Battery Life | Up to 10 hours | Up to 18 hours |
| Water & Dust Resistance | Splashproof, dustproof, shockproof | IP67 (30 min / 1 m) Dust-, shockproof |
| Headset Compatibility | Wireless (Bluetooth®) or wired | Wireless (Bluetooth®) or wired |
| Design & Build |
75 × 50 × 24 mm Weight: 64 g |
97 × 57 × 22 mm Weight: 96 g |
| Color Options | • Turquoise with silver buttons • White Multicolor LED. |
• Black Multicolor LED. |
| Use Case | Ideal for smaller groups and daily training. | Designed for larger teams, professional coaching and challenging weather conditions. |
| Charging Time | Max. 4 hours | Up to 3 hours |
| Charging Port | Device: standard micro USB | Device: USB-C Charger: USB-A |
| Operating Temperature | -10°C to 45°C | -10°C to 45°C |
CEECOACH 2
How do I pair a Bluetooth® headset with my CEECOACH 2?
Switch on the Bluetooth® headset and set it to pairing mode (please read the headset operating instructions the operating instructions for the headset). Now start the pairing mode of your CEECOACH 2 and the device will search for a headset for approx. 60 seconds. Note: CEECOACH 2 will only search for a headset if no other headset is currently connected. So if you want to connect another headset, first switch off the headset that is already connected.
My CEECOACH 2 cannot find a Bluetooth® headset.
Please make sure that your headset is in pairing mode. Then check
whether CEECOACH 2 is already connected to another Bluetooth® headset. CEECOACH 2 will only search for a headset if no other headset is currently connected. So if you want to connect another headset, first switch off the headset that is already connected. (Optional: You can quickly determine whether a Bluetooth® headset is connected by briefly pressing the plus button on the CEECOACH 2. If you hear the volume change tone on the wired headset, this means that no Bluetooth® headset is connected to the CEECOACH 2).
How do I connect my smartphone and Bluetooth® headset to the CEECOACH 2?
If you want to use both a headset and a smartphone with CEECOACH 2, you need to connect both devices one after the other. The order doesn't matter: you can connect your smartphone first and then your headset - or vice versa.
My Bluetooth® headset does not connect to the CEECOACH with the CEECOACH 2 after switching it on.
If a connected Bluetooth® headset is switched off, CEECOACH 2 will not establish a connection when the headset is
CEECOACH 2 will not establish a connection when the headset is switched on again. Many headsets automatically connect to the last connected device when they are switched on. Note: If the last Bluetooth® headset used does not establish a connection to CEECOACH 2 after switching on, you can restart the connection by briefly pressing the plus (+) and minus (-) buttons on CEECOACH 2 at the same time.
How can I control CEECOACH 2 with the Bluetooth® headset button?
You can trigger the following actions by pressing the Bluetooth® headset button:
Activate or deactivate the subscriber mode
Accept an incoming call or end an active telephone call
Please read the operating instructions for your headset for more information on the button functions of the device.
How do I activate the CEECOACH pairing mode?
You activate the pairing mode of your CEECOACH by simultaneously pressing the (+) and minus (-) buttons simultaneously until the illuminated ring flashes yellow quickly. (Optional: Pairing mode can also be cancelled by pressing the plus (+) and minus (-) buttons again simultaneously for more than 2 seconds or by switching the CEECOACH off and on).
Despite several hours of charging, my CEECOACH still lights up yellow
In rare cases, there may be an error that prevents the LED from recognising that the device is fully charged. If you unplug the CEECOACH briefly from the USB charging cable and plug it back in, the LED should change to green. The charging status is also correctly displayed via the audio instructions.
How can I activate or deactivate the key lock on the CEECOACH device?
You can activate or deactivate the keypad lock by briefly pressing the talk button (o) three times.
How do I clean CEECOACH?
The surface of the CEECOACH can be cleaned using a damp cloth or a surface disinfectant. To do this, moisten a cleaning cloth with the disinfectant and then wipe the device. The device must not be sprayed directly. Please note that the labelling (serial number in the event of a warranty claim) may be damaged if the appliance is cleaned too frequently.
My CEECOACH can no longer be operated (controlled) using the buttons
If the illuminated ring on the CEECOACH flashes purple, the button lock on the CEECOACH the key lock is activated. Deactivate the key lock by briefly pressing the speech button (o) three times.
Can i connect a loudspeaker to the CEECOACH to let the audience participate?
Yes, you can connect an active loudspeaker to a CEECOACH. This CEECOACH device must be integrated in the call circuit or coupled with the other devices used. You can connect the active loudspeaker via the 3.5 mm jack connection or Bluetooth. The device with loudspeaker can then be positioned at the edge to allow the audience to participate in what is being said.
Adding additional devices to a communication group does not work
If a communication group has been created, these settings are saved even after the the devices are switched off. The next time they are switched on, the corresponding devices automatically connect to each other. To add a new device to this group, it must be completely rebuilt. To do this, reset the already connected devices to the factory settings (press all three buttons simultaneously) and restart the role assignment.
CEECOACH PLUS
What can I do if, for example, strong/stormy winds interfere with communication?
Basically, the CEECOACH PLUS recognises human speech and only transmits when you speak. This is also known as Voice Activity Detection (VAD). Only during this time can background noises such as strong wind be transmitted. If this is disruptive in your application scenario (e.g. when sailing or surfing), a wind blocker can help. You can find these in any standard headset microphone shop or on our website. What is a wind blocker? You often see them on microphones for outdoor recordings on television.
How do I connect a Bluetooth® headset to the CEECOACH PLUS?
Put your Bluetooth® headset into pairing mode, refer to the instructions for your headset for this procedure if necessary. Now press the function button on your CEECOACH PLUS (button without elevation on the side) until the illuminated ring turns blue. The two devices will now pair within 30 seconds. You do not need your mobile phone for this process.
Note: You do not need to pair your headset via the Bluetooth® settings in your mobile phone, but only directly with the CEECOACH PLUS.
What special features do I need to consider when pairing with Airpods or Airpods Pro from Apple?’
Make sure that no other devices (e.g. your iPhone) are within range of the Airpods before you start pairing / coupling with the
with the CEECOACH PLUS. Alternatively, you can switch off Bluetooth® on the other devices or switch off the device before you start the pairing process with the CEECOACH PLUS. After pairing the Airpods with the CEECOACH PLUS, you can continue to use your other devices with the Airpods as usual.
Although the Airpods are paired with my CEECOACH PLUS are paired, there is no voice connection?
If you use multiple devices with your Airpods, the Airpods may not automatically switch to your
switch to your CEEECOACH PLUS. In this case, briefly press the function button (button without elevation) on your CEECOACH PLUS. Now you should get a direct voice connection again.
Can I also use my Airpods with just one headphones (POD/Bud)?
Yes, but leave the AirPod case open until the voice connection is established.
How do I prevent the speech in my Bluetooth Bluetooth® headset is disturbed?
Preferably wear the Bluetooth® headset on the same side of your body as your CEECOACH PLUS.
If you have your headset on/in your left ear, also wear the CEECOACH PLUS on the left side of your belt, on your arm or in your left jersey pocket.
Can I use a headset other than the one supplied? supplied?’
The wired and wireless Bluetooth® headsets recommended by us have been extensively tested and ensure good voice quality. Many other commercially available headsets can be used with the CEECOACH PLUS, but there is no guarantee that the voice quality and connection will remain at 100%.
I can no longer hear audio on the Bluetooth® headset as soon as I move a few metres away from the person I'm talking to.
You may have swapped the headsets. Please make sure
that you are using the Bluetooth® headset that is connected to your CEECOACH 2. You can quickly determine whether you are using the correct Bluetooth® headset by briefly pressing the plus button on the CEECOACH 2. If you do not hear a volume change tone on your Bluetooth® headset, then you have swapped the headsets. Tip: You can prevent the headsets from being swapped by using coloured markings.
What requirements must a Bluetooth® headset fulfil in order to connect it to the CEECOACH?
A Bluetooth® headset that is to be used with the CEECOACH must support the
headset profile (HSP or HS profile). The HFP (Hands Free Profile) profile, which is used to connect to the telephone, is currently not supported by the CEECOACH.
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